Refund Policy

Effective date: [EFFECTIVE DATE]

We want you to feel safe buying Checks from AML Checker. This policy explains when and how you can get your money back. It is part of our Terms of Service.

1. Unused Checks — full refund within 60 days

If you have not used some or all of the Checks you bought, you can ask for a full refund of the unused Checks within 60 days of the purchase. You do not need to give a reason.

How the amount is calculated: number of unused paid Checks × the price you paid per Check. Free Checks are never counted as paid Checks.

Example: you bought 20 Checks for $20.00 and used 5. You get $15.00 back.

If you made several purchases, unused Checks are counted from your most recent purchase first.

2. Always refunded in full

We refund the full amount, whenever you contact us, if:

• you were charged twice for the same purchase, or charged by mistake;
• you paid on the website and your Checks were not added after the payment was confirmed, and we cannot fix this;
• we close your access to the Service without a breach of our Terms on your side (refund of unused Checks);
• we stop offering the Service (refund of unused Checks).

3. EU and UK consumers

You have a legal 14-day right to withdraw from a purchase of digital services. Unused Checks are covered by this right and by our longer 60-day refund. A Check that you have run and whose Result was delivered counts as a service performed at your request and cannot be withdrawn (see section 8 of our Terms of Service).

4. What is not refunded

• Used Checks. A Check is used once a Result has been delivered to you. A Check that fails or returns no valid Result is never deducted, so you are not charged for it.
• Free Checks, because you did not pay for them.
• Unused Checks after 60 days from purchase. You can still use them, as purchased Checks do not expire.
• Checks blocked because of fraud, sanctions or other unlawful use, where the law prevents a refund.

5. How to request a refund

Contact us at [SUPPORT EMAIL], via Telegram @SentryxLabs_support, or through the live chat on https://web-production-26727.up.railway.app. Please include:

• your Account ID;
• the date and amount of the payment;
• the email address used for the payment, if any.

We reply to every refund request within 24 hours.

6. How refunds are paid

• Refunds are sent to the same card or payment method you used. We cannot refund to another card or in cryptocurrency.
• We process approved requests within 5 business days.
• Your bank then usually needs 5 to 10 business days to show the money on your statement. This depends on your bank, not on us.
• We refund in US dollars, the currency of your payment. Your bank may convert it at its own rate.
• The refunded Checks are removed from your Balance.

7. Refunds and bank disputes

If you have already opened a dispute (chargeback) with your bank for a payment, we cannot refund that same payment again; the bank handles the money. Once the dispute is closed, any remaining unused Checks are handled under this policy.

Please contact us before going to your bank. A refund from us is faster and keeps your account active.

8. Contact

[COMPANY NAME], [COMPANY ADDRESS] Email: [SUPPORT EMAIL] · Telegram: @SentryxLabs_support